No, you can also order as a guest. Simply check the box at checkout. For shipping we only need your email address and full address. Advantage of a customer account: You have an overview of your orders and the payment and shipping status.

Within Germany and the EU: Paypal, credit card, purchase on account and direct bank transfer.

Outside the EU: Credit card & PayPal.

Within Germany we ship climate-neutrally and free of charge from 100€ with DHL GoGreen or GLS. Your order will be shipped within 1-3 working days after receipt of payment.

Outside Germany we ship with DHL Express. Delivery usually takes place within 1-3 working days after dispatch. Please note that for cross-border deliveries, additional taxes (e.g. for intra-community purchases) and/or duties (e.g. customs duties) may apply.

Shipping is carried out by our logistics service provider Omnipack. You will then receive a shipping confirmation with tracking information. If not, please check your spam folder.

You can find all information about fit and size on the respective item detail page. As a rule, we recommend that you choose your usual size. We are also happy to give you individual advice. Write to us or call us.

If an item does not meet your expectations 100%, you can simply return it in its original condition within 30 days of receipt free of charge via DHL throughout Germany. A printer is not necessary. You can simply return it register here to receive the return inserts. You do not need a customer account for this.

Outside Germany: Also report your return in the returns portal here and then send them back to our depot with a shipping service provider of your choice: BARBOZA GmbH, FC4 ZAK, Rauschwalderstr. 41, 02826 Görlitz, DE.

You will receive an automatic confirmation email after completing the return. The refund will be made as quickly as possible within 30 days using your payment method. You can find further information in our cancellation policy .

Hygiene products and gift cards with an individual code cannot be returned. Used items are also excluded from return as they can no longer be returned for sale. Returns will be checked for their condition. Items that are not accepted can be returned for a flat fee of EUR 15 or disposed of free of charge without entitlement to a credit.

Yes, we offer a free exchange service within Germany. You can easily request an exchange when you register your return here make.

Credits will be issued as quickly as possible within 30 days of receipt of the return using your payment method. Every return is checked in detail for its condition so that we can ensure that only unused and new goods are accepted.  In rare cases, delays may occur if there is a high volume of orders or returns. If this affects you, please contact us. We will be happy to help you.

Usually, shipping takes place 1-3 working days after receipt of payment. Unfortunately, it can happen that delivery is delayed due to unexpected difficulties or that a package gets lost. Please first check the exact status using the tracking link in your shipping confirmation email or your customer account.

If you have not yet received a shipping email, please note any information about delivery times on the respective item detail page.

If you are still unsure about the whereabouts of the shipment, contact us. If the delivery person loses it, you are of course covered and will receive a replacement or your money back.

It is extremely rare that you receive an incomplete order. If this does happen, it may be because an item was sold out, there was an error in the warehouse, or something got lost on the way to you.

If items are sold out, you will always receive an email from our support team in advance. Please also check your spam folder.

If it is not a sold out item, check whether there are any damages or other signs on the package and document the condition. Please then submit a damage report with the empty packaging to the nearest DHL branch within 7 days of receipt and send us the document.

If there is any damage immediately upon delivery, complain to the delivery person immediately and ask for confirmation. Then contact us, we will be happy to help you.

Please report any external abnormalities to the delivery person immediately and have them confirmed. If you did not complain upon delivery, please submit a damage report to DHL with the empty package immediately, but no later than 7 days after receipt. After you have documented the condition of your shipment and the packaging, contact us with the document and we will help you.